This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Dorwest Herbs Limited. Our address is Unit 8D, Parkway Farm Business Park, Middle Farm Way, Poundbury, Dorchester, DT1 3AR.
You can contact us by post at the above address, by email at dataprotection@dorwest.com or by telephone on +44 (0)1308 897272.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and payment card information.
Why do we collect this information?
We will use your information to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.
We require this information to process your payment, deliver your goods and fulfil our contract with you.
What do we do with your information?
Your information is stored in our order processing system based in the United Kingdom.
Your credit card details are passed to a third-party payment processor which is based in the EU and is certified (which requires effective safeguards for your information). We do not retain your credit card information.
We use two third-party courier companies called Royal Mail and DPD to deliver your goods and we share with them your name, address and telephone number in order to complete the delivery.
We do not use the information you provide to make any automated decisions that might affect you.
How long do we keep your information for?
We keep your order information for six years after purchase. Your personal information associated with the order will then be removed.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
The Dorwest website uses Analytics tracking code to support Display Advertising, specifically Remarketing & Google Analytics Demographics Reporting. Visitors can opt-out of Google Analytics for Display Advertising Interest Reporting using Google’s Ads Settings here: https://www.google.com/settings/u/0/ads
This website server does not currently respond to the DNT signal, but you can enable DNT=on within your browser settings, and this will also opt-out of Remarketing and behavioural ads.Additionally, You may opt-out of all tracking by installing a browser plug-in here: https://tools.google.com/dlpage/gaoptout
Registered in England and Wales, Registration No: Z8154513 , Security No: 10486916
