Welcome to the fresh new look of Dorwest Herbs! We're thrilled to reveal our new website, designed with you in mind. We've made significant improvements to enhance your shopping journey and align with our recent packaging rebrand. The result? A faster, more efficient, and more secure experience for you.
Why the change?
These improvements are the result of careful planning and your feedback. During our recent rebrand, we surveyed nearly 1000 customers, partners, and ambassadors to understand what matters most to you.
Your feedback was invaluable and it directly influenced the improvements we've made to your online shopping experience. After all, many of you have been shopping with us for over 40 years - and we want to make sure we deliver the exceptional experience you deserve!
So what's new?
1. Faster & easier payment
We've streamlined our checkout process to make your shopping experience smoother than ever. You can now use Shop Pay and Apple Pay, with a convenient one-page checkout, making it even easier to order on your mobile.
2. Refreshed design
Just like our new packaging, our website has had a makeover! You'll find our distinctive Dorwest herbal illustrations throughout the site, creating a cohesive look that matches our updated product pots.
3. Reinforced data security
Your security has always been our priority. We've eliminated passwords in favour of secure codes, providing an extra layer of protection for your personal information. Making it safer for your data and easier for you to log into your account.
4. Improved responsiveness
Whether you're browsing on your phone during walkies or shopping from your laptop, our website now adapts seamlessly to your device. Plus no more frustrating timeouts, enjoy faster loading times and uninterrupted shopping.
5. Enhanced shopping experience
We've fine-tuned the details to make your shopping journey smoother. Expect better address accuracy and improved order tracking, so you always know where your pet's supplements are in their journey to your door.
6. Clearer navigation
Finding what you need is now a breeze. We've improved our internal linking, added condition carousels, and incorporated icons site-wide. Whether you're a new or a long-time customer, you'll find it easier than ever to explore our range!
7. Enriched product information
We know how important it is to make informed decisions about your pet's health. That's why we've enhanced our product pages with improved naming, detailed descriptions, high-quality imagery, and informative videos. Everything you need to know is right at your fingertips.
A word from our Managing Director
Jo Boughton-White, shares her thoughts on these exciting changes:
"The digital projects have been crucial to ensure the best shopping experience possible for our customers - many of whom have shopped with us for over 40 years! The platforms are also easier for our staff to use, allowing transactions to be quicker – with more satisfied pets at the end of the day!"
Experience it for yourself
Now's the time to explore our new and improved website. Navigate through our product range, enjoy the smoother checkout process, and much more!
We'd love to know what you think - contact us at info@dorwest.com. Your feedback has shaped these improvements, and we're always eager to hear from you.
